Store Policies

Find help with returns, damaged products, cancellations and delivery. For any order issue, email sales@usamotoroil.com with your order number.

Returns and exchanges

Return eligibility depends on the product and the terms shown when you purchased it. Contact us before sending anything back so we can confirm eligibility, the return address and instructions. Do not send a return directly to the manufacturer without instructions from USA Motor Oil.

Where a return is accepted, keep the product unused and in its original packaging, with labels and seals intact. Tell us if a container has been opened, used or damaged so we can review the appropriate options. A refund may be reduced if an item has been used, damaged or handled more than necessary. These conditions do not remove your rights concerning defective or incorrectly supplied products.

For returns due to a customer-related reason—including a change of mind, ordering the wrong product, grade or quantity, or no longer needing the item—the customer is responsible for return shipping costs and the return is subject to a 20% restocking fee. The fee is calculated on the purchase price of the returned merchandise after discounts, excluding tax and shipping, and deducted from the refund. This fee does not apply to returns caused by a product arriving damaged or defective, an incorrect item supplied by us, or where prohibited by applicable law. Ask us about exchange options before returning an item. See our Refund Policy for the full return terms.

Damaged, leaking, defective or incorrect products

Inspect your shipment when it arrives and contact us promptly if a product is damaged, leaking, defective, missing or different from what you ordered. Include your order number, the affected product and quantity, a description of the issue, and clear photos of the product, shipping label and packaging when available.

Keep the packaging and affected product when safe to do so. Do not use a damaged or incorrect product, or ship a leaking container back without instructions. We will review the issue and coordinate the appropriate replacement, refund or other resolution. Contact USA Motor Oil directly for support even when your shipment comes from the manufacturer.

Freight deliveries

Check drums, totes and pallets for visible damage and missing items at delivery when possible. Note visible issues on the delivery receipt and take photos when safe. Contact us promptly, including if damage is discovered after delivery. Let us know about loading dock, forklift or liftgate needs when arranging your order.

Cancellations and order changes

Email us as soon as possible with your order number and requested change. Changes or cancellations may be possible before shipment, but cannot be guaranteed once fulfillment has started. Once an order is in transit, contact us about available options and the return process. Check your delivery address carefully at checkout.

Refunds

After an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method unless otherwise stated. Your bank or payment provider may require additional processing time. Contact us if an approved refund has not appeared within a reasonable time.

Shipping charges and delivery

Orders over $150 ship free to the lower 48 states and Washington, DC, including freight shipments, drums, totes and bulk containers. Orders of $150 or less have a $75 standard shipping charge. The qualifying product subtotal is after discounts and before tax. Each delivery address is a separate order.

Expedited service is quoted separately. Contact us before ordering for Alaska or Hawaii. See Shipping & Order Help for full details. Transit estimates begin after dispatch and are not guaranteed delivery dates.

Delayed, missing or incomplete shipments

Contact us with your order number and tracking details so we can investigate with the fulfillment provider or carrier. If only part of your order arrives, tell us which products and quantities are missing. We will confirm the shipment status and available next steps.

Choosing and handling products

Confirm the product number, viscosity or grade, required specifications and package quantity before ordering. Prices cover the selected package; a case price is not a single-bottle price. Product photos may show a different package size, so check the selected option and description.

Follow your equipment manufacturer's requirements and the product's safety and technical documents. For selection questions, use Product Selection Help.

Privacy and your rights

See our Privacy Policy for information about personal data and our Terms of Service for website terms. Nothing on this page limits rights that cannot be waived under applicable law.